Coronavirus Update

February 2021

Due to the lockdown restrictions as from 5th January 2021, our Chimes Shops are still only able to fulfill orders by post and Click & Collect. Our shops will be closed for browsing. We will do everything we can to ensure that you receive your parcels quickly. Any parcels which require guaranteed delivery can sent Next Day by selecting DPD at checkout. Please remember that we can only offer Next Day delivery on items which are already in stock and only on working business days e.g. Monday-Thursday. If items are ordered for next day on a Friday, it will be delivered on Monday. And if an order is placed on a weekend for next day delivery, you will receive it on a Tuesday. Alternately, items can be collected in person with Click & Collect.

Please note that if you are collecting, you will need to pre-pay, either by phone or via Click & Collect on our website. We cannot accept card payments in person.

We will continue to be in-store during our Click and Collect Opening Hours (see below) so if you need to reach us by phone, you can!

Royal Mail Deliveries

Royal Mail are experiencing delays at the moment in some areas due to staff shortages. Please be aware that normal 1st class may take longer than usual in some areas. We have been informed that Royal Mail do have staff shortages due to sickness and any postal delays are also not helped by the increased volume of post and packages being sent currently. If you need an order urgently, it may be better to select tracked or next day delivery.

Click and Collect Opening Hours

Please note that these hours are subject to change as we adjust to the new restrictions!

Barbican Chimes (Tel:+44(0)20 7588 9242)

Click and Collect by appointment only.  There is no one in the shop but please call 07851 013702 to make an appointment to collect orders.

Kensington Chimes (Tel:+44(0)20 7589 9054)

Monday to Friday 09:00 – 17.30 CLICK AND COLLECT

Saturday 09:00-17.30 PHONE ORDERS ONLY

Sunday CLOSED

Academy Chimes will remain closed. If you have an outstanding order with Academy, please get in touch with either Kensington or Barbican and we will arrange an alternative delivery.

Placing an Order

Collection:

Click & Collect is available from Barbican & Kensington during their opening hours.  Orders can be placed on our website or over the phone during business hours. Please note that all items which are for collection must be paid in advance – we cannot accept card payment in person due to the current restrictions.

Delivery:

Orders for delivery can be placed by email, over the phone or on our website!

By phone: Both Barbican and Kensington will be available on the telephone – you can reach Kensington at 020 7589 9054 during business hours or by email anytime. Our Barbican shop can be reached when they are open on 020 7588 9242 or by email anytime. Orders will be posted out from our branches as soon as possible.

Web Orders: We will, of course, still be processing all web orders as quickly as possible.

Delivery Considerations  

We will process all orders as quickly as we can! However, we are working with less staff and on reduced hours. In combination with the possibility of postal delays, please bear with us if your order takes a little longer than usual. We understand that making music is an important part of self-care and we want to support all our customers through this difficult time.

What if the item I want isn’t currently in stock?

Our suppliers are still open, meaning the majority of our stock is available to order. Our ordering schedule is reduced so most things carry a longer delay than they may normally. Please be aware that if you order a very unusual item from a small supplier that there is a possibility of a delay.

Can I still get my discount?

Of course! Our usual 10% professional/student/teacher discount is still available through our website. You can register here – all discounts have to be manually approved and while we are working as fast as we can, please be patient!

If you need your music faster…

You can choose the option on the website or when ordering from the shops to have your order sent to you by DPD for next day delivery (as long as we have the items in stock). Please remember that these are extraordinary circumstances and we are limited by many factors including Royal Mail’s service and delivery from our suppliers. Alternatively, our Click and Collect options are a quick way for you to receive your orders.

Rental Instruments

We are continuing to run our popular rental scheme, however, we are currently operating with tighter restrictions.

New Hires: All new instrument hires can be fully arranged over the phone! We will need to know exactly what make and size of instrument you require – your contract will be completed and paid over the phone. Instruments can be collected from either of our shops. Unfortunately we can’t offer any in-person testing or sizing up of the instruments.

Instrument Exchange: If you need to exchange your current instrument for a different size, simply contact your local branch to reserve an instrument of the correct size. Once we have confirmed that your instrument is in stock, it can be collected in person during business hours.

Rental Returns: Any rentals can be returned during business hours – we request that you ring ahead to let us know you’re coming!

Repairs are still possible. We can do minor repairs in the shops e.g. string changes but if it’s something more than that, we have a repairer who comes on site to collect wind, brass and string instruments once a week and returns them the following week. If you have queries, contact your local branch and we will do what we can to help!

If you’ve got a broken string…

You can order replacements easily through our website or over the phone. Here’s a great video that guides you through (it’s for cello but will be the same for violin and viola). 

Be careful not to over tighten your string and take your time.

If you need anything else, you can get in touch:

Barbican Chimes

020 7588 9242/ 07851 013702

barbican@chimesmusic.com

Kensington Chimes

020 7589 9054

kensington@chimesmusic.com

For web orders or online enquiries: support@chimesmusic.com

We are looking forward to seeing you soon!

Chimes Team

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