Ordering Online with Chimes – Coronavirus Update

We are still processing all web orders as quickly as we can! We are, however, working with a skeleton staff and a reduced ordering schedule. In combination with the possibility of postal delays, please bear with us if your order takes a little longer than usual! We understand that making music is an important part of self-care and we want to support all our customers through this difficult time.

What if the item I want isn’t currently in stock?

Most of our suppliers are still open, meaning the majority of our stock is available to order! Our ordering schedule is reduced so most things carry a longer delay than they may normally. Please be aware that if you order a very unusual item from a small supplier that there is a possibility of major delay or unavailability. Please note that we also do not have access to our Barbican or Academy shops and will not be dispatching stock from either location.

Can I still get my discount?

Of course! Our usual 10% professional/student/teacher discount is still available through our website. You can register here – all discounts have to be manually approved and while we are working as fast as we can, please be patient!

How much are you charging for delivery?

Unfortunately, due to significant increases in operating costs, we are currently unable to offer free delivery on orders over £25. All UK orders sent via the Royal Mail will now carry a delivery charge of £4.50. Please also bear in mind that the  Royal Mail are, like most organisations are experiencing increased levels of employee absence, which does seem to be affecting delivery times for some people.

If you need your music faster…

We are doing our best! Please remember that these are extraordinary circumstances and we are limited by many factors including Royal Mail’s service, delivery from our suppliers and the closure of our physical shops.

We have added an option for Tracked & Signed delivery for £6.00 at checkout. This means that your parcel will be trackable and likely arrive faster.

If you need even more speed we can send Next Day via DPD for £12 (depending on the size of your parcel). PLEASE NOTE that ‘Next Day’ is dependent on when we can get your stock. This may mean that we have to wait on a delivery from Germany or the UK and these things cannot happen overnight.

But Amazon can send it tomorrow?!

Please bear in mind that we are a small business – Amazon is a multi-billion pound corporation. At this moment, around 90% of our staff are furloughed and we are working as fast as we can while trying to stay safe. We do not have a warehouse, fleets of vans nor do we receive deliveries from our supplier every day. We are a small, independent family business working very hard to provide service to our customers through a global crisis. We intend to keep our shop open and we very much appreciate all the support you have given us so far!

 

Rental Instruments

If you currently hire an instrument with Chimes your rental will be charged through in the usual manner. Unfortunately because all shops are closed, we cannot exchange or accept instrument returns at this time. We are also unable to offer any repair services at this time. If you require any accessories like strings or rosin, they are available through the website. We are available by email or phone if you have any questions or need any support with your instrument!

But what if my strings break?!

We’ve had a few customers call with this question! Unfortunately we are obviously unable to replace them for you. You can order replacements easily through our website. Here’s a great video that guides you through (it’s for cello but will be the same for violin and viola). The most important thing to remember is that it’s simple! Just don’t over tighten your string and take your time.

 

Got any other questions?

If need anything else, you can get in touch at support@chimesmusic.com or 020 7589 9054 (Monday-Friday 9AM to 4pm).  Please note that Barbican and Academy phone numbers are not being answered!

That’s all for now, folks! We look forward to seeing you on the other side.

All best,

Chimes Team

 

 

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